Cancellation & Refund Policy

Ashraya Trust is grateful for the support we receive from donors like you. Your contributions enable us to carry out our vital seva activities. As a non-profit organization, we utilize these funds directly for our programs.

1. Donation Refunds

• Donations made to Ashraya Trust are considered final and are generally non-refundable. We deploy resources based on received donations for our charitable activities, and reversing transactions incurs administrative costs.
• We request donors to be sure before making a donation.

2. Cancellation of Recurring Donations (Subscriptions)

• If you have set up a recurring donation (subscription) through our payment gateway (Razorpay), you have the right to cancel it at any time.
• To cancel a recurring donation, please contact us directly via email at [Insert Your Trust's Contact Email for Donations, e.g., [email protected]] or call us at the numbers listed on our Contact page. Please provide your name and email address associated with the donation.
• Alternatively, if available through the Razorpay platform, you may be able to manage your subscription directly via a link provided in your donation confirmation email or through your Razorpay account.
• Cancellation requests must be received at least 5 business days before your next scheduled payment date to ensure the cancellation takes effect for that billing cycle. If a cancellation request is received later, the current month's donation might still be processed, and the cancellation will apply from the subsequent billing cycle.
• No refunds will be provided for past recurring donations already processed.

3. Errors in Donation Processing

• In the rare event of a technical error resulting in an incorrect donation amount or a duplicate transaction being charged, please contact us immediately at [Insert Your Trust's Contact Email again] or call us.
• We will investigate the issue. If an error is confirmed on our side or by the payment gateway, we will work to correct it, which may include refunding the erroneously charged amount.
• Refund requests due to technical errors must be made within 7 days of the transaction date, accompanied by proof of the error (e.g., bank statement screenshot).
• Any refunds processed under these exceptional circumstances will be made back to the original mode of payment within a reasonable timeframe (typically 7-10 business days), subject to banking and payment gateway processing times.

4. Contact Us

• For any questions regarding cancellations or refunds, please contact us via the details provided on our Contact page.

Last Updated: [April 14, 2025]